INSTALLATION, REGISTRATION & ACTIVATION TROUBLESHOOT GUIDE

Be aware that in the week from March 1 to March 7 2007, all the programs, including WidevieW 2004, Key2Mouse 2004, Key2LAN 2004, FS SmartVIEW and QuickGOTO for FS2004 were updated to a new and much easier registration method. If you are using older releases of these programs, please download and install the latest release before proceeding. Follow the links from the HOMEPAGE to download them.


- I get error -25001 "Serial number not found" OR error -25000 "Invalid Activation Set ID" OR error "Invalid installation ID"

This is a precise error message (not a bug of the software), indicating one of the followings conditions:

- The payment for the Serial Number was made less than 15 minutes ago, please wait at least 15 minutes after the payment, before trying to activate the software.

- You are not using the correct serial number for the product that you are trying to activate. Please consult the sale's receipt issued with your purchase and verify if the Serial Number is actually for the product that you are activating (FS Earth, WidevieW, etc.). Also, keep in mind that a Serial Number shipped for a Flight Simulator 2004 add-on cannot be used to activate the same product in Flight Simulator X or vice versa. Please check on the sale's receipt to verify if the Serial Number that you are using is valid for the Flight Simulator version in use.

- There are typo errors on the Serial Number. To fix the error, type the serial number correctly, watching for 0 and O; l and 1; 5 and S. If possible, copy (select the Serial Number on the sale's receipt and press CTRL+C) then paste (click in the Serial Number box and press CTRL+V) it to prevent any typo error. Make sure that no blank spaces or other unwanted characters are present before and after the serial number, even if you copy & paste it! Due to a Windows bug, when you copy& paste something, the operative system may add white spaces before or after the selected text, even if you haven't selected it, or even truncate what you have actually selected!

- If the error happens on manual registration procedure, while entering the Installation ID in the web browser, it means EITHER that a wrong Serial Number was used to obtain an Installation ID, OR you are not entering the Installation ID correctly. Please redo the entire activation procedure from start, making sure to use a valid Serial Number for the product that you are activating AND to enter it correctly.

- Please note: the Serial Number is clearly indicated in the sale's receipt as "Serial Number". Please NO NOT use any number different than Serial Number (for example SKU, Order Number, etc.). Only Serial Numbers are recognized for proper software activation!

Please DO NOT email technical support if you have this error, because it is useless. Your Serial Number is fine, the web store system is up and running since year 2004 and the software, as well as the activation server, has NO bugs. Please follow the instructions listed above STRICTLY as indicated in order to fix this error.


- I get error 1010 or 1011

This error happens typically under Windows Vista, please read HERE to know how to fix it.


- I get generic connection errors and/or cannot contact server messages

They are normally caused by too restrictive resident software (for example firewall) or by proxy servers not configured correctly. To fix it, please disable such resident programs throughout the activation process. Should the problem persist, please do not use the Automatic activation, but activate it manually as indicated here: http://www.wideview.it/manual.htm


- I get "The activation key entered is not valid." message

This is a precise error message (not a bug of the software) indicating one of the followings conditions:

- There are typo errors on the Activation Key. To fix the error, type the Activation Key correctly, watching for 0 and O; l and 1; 5 and S. If possible, copy (select the Activaton Key on the web browser window or from the text file where the Activation key was saved, and press CTRL+C) then paste (click in the Activation Key box and press CTRL+V) it to prevent any typo error. Make sure that no blank spaces or other unwanted characters are present before and after the Activation Key, even if you copy & paste it! Due to a Windows bug, when you copy& paste something, the operative system may add white spaces before or after the selected text, even if you haven't selected it, or even truncate what you have actually selected!

- You are trying to recycle an older activation key coming from a previous installation. In such case, please use your Serial Number to obtain a new Activation Key and never use Activation Keys obtained in the past. Thence, please perform a completely new activation, exactly as you did when the software was activated for the first time. The procedure is explained in the user's guide or on-line here.

Please DO NOT email technical support if you have this error, because it is useless. Your Serial Number is fine, the web store system is up and running since year 2004 and the software, as well as the activation server, has NO bugs. Please follow the instructions listed above STRICTLY as indicated in order to fix this error.


- I get "record not match" errors or unrecognized order number

You are using a too old version of the software. Please upgrade to the latest release following the links from the homepage. Once the software is updated, please follow the on-line tutorial to reactivate the program.


If the problem that you are getting is not documented here, please e-mail me supplying the followings information:

- Order number (STxxxxxxxx) or Serial Number, as specified on the sale's receipt
- Version of Flight Simulator (2002, 2004 or FSX)
- Version of Microsoft Windows
- The error message and number that you get, as reported by the software

 

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